Dana Whitfield
Summary
Bank manager who has worked at Lakeshore Community Bank since 2012, moving from teller to branch manager.
Experience
- Run daily operations for a branch of 12 employees.
- Resolve customer complaints.
- Prepare the monthly branch reports.
- Lead a team that opens about 30 new accounts a month.
- Hired and trained 4 tellers in 2022.
- Passed the 2023 state compliance audit with no findings.
- Supported the branch manager and covered when the manager was out.
- Opened accounts and prepared loan paperwork.
- Handled cash and balanced the drawer daily.
Skills
Customer service, Excel, loan paperwork, team leadership, compliance
Education
BA Business Administration, Ohio State University, 2012
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